Tel: (502) 693-1136
DATA RECOVERY & DRIVE RESTORATION
Data recovery is the process of retrieving inaccessible, lost, accidentally deleted, corrupted, damaged, or formatted data from storage media when the data that is stored cannot be accessed by a system in a normal way.
WHAT IS DATA RECOVERY?
Data recovery is the process of retrieving inaccessible, lost, accidentally deleted, corrupted, damaged, or formatted data from storage media when the data that is stored cannot be accessed by a system in a normal way. Chances are, if you have found this page, you are worried that you have lost something that is important to you. Bitstream Forensics understands the loss of data can be catastrophic to business and individuals. Everyday, we have clients that need to regain what they once had. Just a few examples of this are clients who have lost 10 million records of customers data, a presentation that they were going to present to the board of directors the next day for a large corporation, years of pictures from their grown child's childhood, pictures and video of a loved one that is no longer with us, or they need access to a loved ones hard drive that has passed away. Sometimes delete was hit by accident or part of the drive the data was on went bad. Data loss can happen in a blink of an eye on drives that hold the most precious and priceless data. Some contributing factors that cause data loss are computer viruses, theft, ransomware, hardware failure, and destruction. Your data loss could contain anything from financial records, business contacts, critical business documents, personal documents, business operational hard drives, pictures and videos for business or of loved ones, and so much more. Bitstream Forensics can help recover the data that is important to you. We are dedicated to working with you to find out what is important to you, and that becomes our priority.
CAN BITSTREAM FORENSICS
RECOVER DATA FROM MY DEVICE?
If a device holds data, we will attempt to recover data from it. This could include desktops, workstations, laptops, all types of internal and external hard drives, mobile devices like cell phones or tablets, camera systems, USB drives, SD and mini SD cards, voice recorders, CDs, DVDs, floppy disks, DVRs, Internet of Things (IoT) devices, and much more. When needed, a clean room is used to protect your data.
WHAT TO EXPECT DURING
THE DATA RECOVERY PROCESS...
FOR DELETED FILES RECOVERIES OR FORMATTED HARD DRIVE RECOVERIES:
Lost file recoveries, deleted file recoveries, and format recoveries work a little differently than other types of data recovery and drive restoration. When files are lost, deleted, or formatted over, the files can become overwritten. When files are overwritten, we cannot guarantee which files will be recoverable. The only way to know if files are recoverable is to complete the data recovery process on all sectors of the drive. This will give us all recoverable files. Since we do have to complete the full data recovery process on all sectors of the drive, we change our full fee upfront as non-refundable. This means there is a chance you may pay the full rate and not get back the specific files you were hoping to get back. You must be willing to accept this risk in order to proceed with the data recovery service. Bitstream Forensics will make every effort possible to recovery your data, and most of the time we are successful.
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DELIVER THE DEVICE TO BITSTREAM
The client will fill out our data recovery form on our website by clicking "Start Recovery" or "Start Restoration". Bitstream Foreniscs MUST have this form before you send your drive. The client mails or drop off their device or devices to Bitstream to start the data recovery process. For drop off, clients MUST call (502) 693-1136 to arrange a drop off.
BITSTREAM INVOICE & PAYMENT
Fees for these types of recoveries are charged up front. An invoice is sent by email. The client must accept and pay the invoice before the recovery process can start. The fees are non-refundable.
YOUR DATA IS EXTRACTED
DATA IS RECOVERED & RETURNED
We make every attempt possible to recover your data safely. If successful, the data is carefully put on to a new media device for recoveries that need a new drive. The client is notified and the new drive is prepared for pickup or shipment.
The recovered data is returned to the client. Return can be by pick up or mail, depending on the option the client has chosen. For single files, secure email is also an option. For pickup, clients MUST arrange this with their data recovery specialist prior to pickup. Call (502) 693-1136 for questions about pickup.
WHAT TO EXPECT DURING
THE DATA RECOVERY PROCESS...
FOR ALL OTHER DATA RECOVERY AND RESTORATION TYPES:
There are times when drives will have parts that need to be replaced to complete the data recovery process. Bitstream Forensics will not charge additional fees for donor parts, except in rare cases where more than $50 in donor parts are needed. To proceed, the client is contacted and given the choice on how to proceed. If the client wants to proceed, they will be responsible for additional fees from that point forward. The client should understand that when donor parts are needed, this could potential take extra time to complete the data recovery because parts might need to be ordered. Bitstream Forensics will make every effort possible to recovery as much of your data as possbile.
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DELIVER THE DEVICE TO BITSTREAM
BITSTREAM ANALYSIS & ESTIMATE
YOUR DATA IS EXTRACTED
DATA IS RECOVERED & RETURNED
The client will fill out our data recovery form on our website by clicking "Start Recovery" or "Start Restoration". The client mails or drops off their device or devices to Bitstream to start the data recovery process. For drop off, clients MUST call (502) 693-1136 to arrange a drop off.
A thorough analysis is completed to tell the extent of the damages to the client's drive. The safest and best process to recovery the client's data is also determined. A quote is sent that is an estimate of charges and must be accepted by the client.
We repair the clients storage media, and their data is safely recovered. The data is carefully put on to a new media device. The client is notified and the final invoice must be paid within 14 days.
The recovered data is returned to the client. Return can be by pick up or mail, depending on the option the client has chosen. For single files, secure email is also an option. For pickup, clients MUST arrange this with their data recovery specialist prior to pickup. Call (502) 693-1136 for questions about pickup.
NOTE: After the Data Recovery Form is submitted, an invoice for a $100 non-refundable fee is sent to the email address on file. This fee covers the labor for the analysis and prep work and is part of the total cost of the data recovery services. You will see $100 credit on your final bill if you complete the data recovery service to receive your data back. For example, if you have a Tier 1 data recovery for $300, your final bill would reflect $100 credit for what has already been paid, plus the $200 left to equal the $300 total fee. If you choose not to continue and get your recovered data back, the $100 fee is the only fee you will pay.
Why Choose Bitstream Forensics?
AFFORDABLE
SERVICES
Privacy & security is at the heart of what we do each day. We have a great understanding & appreciate for knowing that clients are trusting us with some of the most critical and precious data they own. Our trusted professionals hold security clearances and know how to keep your data confidential.
SECURITY &
PRIVACY
Privacy & security is at the heart of what we do each day. We have a great understanding & appreciate for knowing that clients are trusting us with some of the most critical and precious data they own. Our trusted professionals hold security clearances and know how to keep your data confidential.
TRUSTED &
EXPERIENCED
The professionals at Bitstream Forensics are highly trained and up-to-date on the latest and greatest data recovery techniques and have several years of experience that includes recovering data for everyone from law enforcement, to fortune 50 corporations, to individuals.
NO HIDDEN
COSTS
Bistream Forensics charges flat transparent fees. Unlike other data recovery companies, Bitstream Forensics will not add on a bunch of additional fees. We want you to have all the information to be able to make an informative decision.
ADVANCED TOOLS
& TECHNIQUES
Bitstream Forensics uses the most advanced and cutting edge technologies available to achieve the highest results possible for all recoveries and has a high success rate for recovering data that other said could not be recovered.
EMERGENCY SERVICE
AVAILABLE
Bitstream Forensics understands that sometimes things break at the worst possible time and waiting is not an option. We offer our clients an emergency service that can general turn around time of 24 hours or less from the time we receive your drive.
Why Choose Bitstream Forensics?
PRIVACY & SECURITY
Privacy & security is at the heart of what we do each day. We have a great understanding & appreciate for knowing that clients are trusting us with some of the most critical and precious data they own. Our trusted professionals hold security clearances and know how to keep your data confidential.
NO HIDDEN
COSTS
Bistream Forensics charges flat transparent fees. Unlike other data recovery companies, Bitstream Forensics will not add on a bunch of additional fees. We want you to have all the information to be able to make an informed decision.
EMERGENCY SERVICE
AVAILABLE
Bitstream Forensics understands that sometimes things break at the worst possible time and waiting is not an option. We offer our clients an emergency service that can general turn around time of 24 hours or less from the time we receive your drive.
Affordable
Services
Bitstream Forensics offers affordable data recovery services at the same (or better) quality and standards as other data recovery companies. Our goal is to make data recovery services more affordable for everyone.
Trusted & Experienced
The professionals at Bitstream Forensics are highly trained and up-to-date on the latest and greatest data recovery techniques and have several
years of experience that includes recovering data for everyone from law enforcement, to fortune 50 corporations, to individuals.
Advanced Tools & Techniques
Bitstream Forensics uses the most advanced and cutting edge technologies available to achieve the highest results possible for all recoveries and has a high success rate for recovering data that others said could not be recovered.
AFFORDABLE DATA RECOVERY & DRIVE RESTORATION
WE CHARGE FLAT FEES WITH NO HIDDEN COSTS. THERE IS NO COST IF NO DATA IS RECOVERED.
Data recovery can be very expensive, depending on the which data recovery company is chosen. Some data recovery companies charge $1 per GB and can add other fees on in addition to the standard price. This means that a common 2TB hard drive would cost a minimum of $2000. Bitstream Forensics is dedicated to providing the same high quality service at a much lower price to make data recovery more affordable for everyone.
Here is how our pricing works:
DATA RECOVERY
Bitstream Forensics has three standard data recovery prices. Most clients will pay one of these standard prices:
STANDARD DATA RECOVERY COST
BITSREAM FORENSICS FLAT FEE + COST OF TRANSFER DRIVE + SHIPPING COST
NOTE: Transfer drives (the drive your data is returned to you on) typically range from $50 - $175 and shipping typically cost approximately $15 for standard shipping. See below for more information on transfer drives and shipping costs. Alternatively, the client may provide their own hard drive as long as the hard drive is new, is received when the case is started, and does not have any data currently stored on it.
DRIVE RESTORATION
Sometimes additional work is needed to recover data. If repairs need to be completed to recover the data, the cost will increase to cover the additional time, resources, and process to recover your data. Most companies will charge additional fees for repairs, in addition to adding the cost of donor parts. Most of the time, a drive can be repaired with parts that cost $50 or less. Bitstream Forensics will not charge the additional fee in these cases which will cover most cases. In very rare cases, donor parts are needed above $50, and this is the only time additional costs will be incurred. Clients are contacted and need to give consent before the work is completed. Understand that additional time may be needed to complete these types of repairs.
TOTAL DATA RESTORATION COST
BITSREAM FORENSICS FLAT FEE + COST OF TRANSFER DRIVE + SHIPPING COST
* plus donor parts in rare cases
NOTE: Transfer drives (the drive your data is returned to you on) typically range from $50 - $175 and shipping typically can cost approximately $15 for standard shipping. See below for more information on transfer drives and shipping costs. Alternatively, the client may provide their own hard drive as long as the hard drive is new, is received when the case starts, and does not have any data currently stored on it.
TRANSFER DRIVES
PORTABLE USB 3 HARD DRIVES
500 GB
1 TB
2 TB
3 TB
4 TB
6 TB
$50
$75
$105
$125
$150
$175
TRANSFER DRIVES
INTERNAL HARD DRIVES
If you would like an internal hard drive, please discuss this with Bitstream Forensics before your case starts. In some cases, internal hard drives are able to be used for returning data.
SHIPPING COSTS
Return shipping cost usually cost around $15. If faster shipping is needed, please discuss with the Bitstream Forensics before your case starts.
EMERGENCY SHIPPING COSTS
If emergency services are used, shipping
cost will be higher than the standard
shipping rate list. We work with each client
to try to meet their needs for both getting
the data back and shipping costs.
See our FAQs below for the difference between data recovery & drive restoration. If you are unsure of which one you need, no problem, the professionals at Bitstream Forensics are here to help. Contact us today!
FREQUENTLY ASKED QUESTIONS (FAQ)
What is data recovery?
Data recovery is the process of retrieving inaccessible, lost, accidentally deleted, corrupted, damaged, or formatted data from storage media when the data that is stored cannot be accessed by a system in a normal way. The loss of data can be catastrophic to business and individuals. Imagine losing 10 million records of your customer's data, a presentation that you were going to present to the board of directors tomorrow, all the pictures from your grown child's childhood, or pictures and video of a loved one that is no longer with us. Maybe delete was hit but accident or the drive the data was on went bad.
what can cause data loss?
Data loss can have several causes such as accidental deletion by a user, virus infection, drive failure, formatting or partition deletion, file system errors, emptying the Trash or Recycled Bin, natural disasters, fire, water, device falling or being dropped, ransomwear or other type of cyber attack, and accidents causing device damage. Data loss can happen in a blink of an eye on drives that hold the most precious and priceless data.
what kind of data can be recovered?
An attempt to recover any and all data including photos, videos, documents, databases, files, music, and more is made, unless the client specifies otherwise. Each case is different. Some clients only care about the recovery of one file, while others may need every file.
what kind of devices can data be recovered from?
If a devices holds data, we will attempt to recover data from it. This could include desktops, workstations, laptops, all types of hard drives, mobile devices like cell phones or tablets, camera systems, USB drives, SD and mini SD cards, voice recorders, CDs, DVDs, floppy disks, DVRs, IoT devices, and much more.
what do you need to recover my data?
All we need to do a recovery or restoration is the physical hard drive or storage media. If the hard drive is in a computer or other device and you are not comfortable removing it on your own, we can also assist with this. Just let us know up front, and we will let you know how to proceed. If there are specific files that are needed, we will need a list to make sure we get all the data that is needed back to you. This information will be on our data recovery form that must be filled out prior to Bitstream Forensic receiving your device.
When will I receive my recovered data?
Each case will be different depending on the exact device, the type of failure, & the nature of that failure. Bitstream Forensics will work with you to make sure your data is recovered as quickly and efficiently as possible. You will be kept up-to-date on the status of your recovery. We also offer an emergency service that has a faster turn around time. Please let us know if you are interested in this service.
what if I have tried a form of data recovery already?
Please let Bitstream Forensics know up front if any form of data recovery has been attempted on the device or storage media. This will have a great impact on how we proceed, so that as much data as possible can be preserved. Some forms of data recovery, such as some home versions of data recovery software, can cause damage and permanent loss of data. Additionally, we need to understand if any internal parts have had anything done to them. If you have accidentally deleted files, data recovery software could potentially overwrite your data when the software is installed.
Is there a charge if my data cannot be recovered?
If no data is recovered, you will not be charged. If we recovery partial data, but you decide you do not want the data, there is a $100 labor charge. For deleted, overwritten, and lost recoveries, the full price is charged.
if I ship my drive, is shipping included in the price?
Shipping is a separate cost. Bitstream Forensics works with the customer on shipping to choose the best secure method of shipping for the client.
what will my files be returned on?
A hard drive or flash drive can be purchased from us, or your data can be downloaded for an additional fee. Cost depends on the size of the hard drive, but Bitstream Forensics works with the client to find a storage media that is cost effective and best for each client's situation.
what is the difference between data recovery & drive restoration?
Data recovery is the process in which data that has been lost to the user, and operating system, can be retrieved utilizing computer forensics/recovery tools. In cases where the files were lost due to data corruption or accidental deletion, the recovery process is simpler and least expensive. In other cases, such as device malfunction or other complex circumstances, the recovery process can be much more complex and take a great deal of time. The drive may need to be repaired to access the data. The more complex cases are drive restoration.
How can I prevent data loss in the future?
Back up your data on a separate storage media device or cloud service to make sure you have an additional copy if the storage media goes bad or anything is accidentally deleted. Backups should be done on a regular basis to make sure the backup stays up-to-date. Bitstream Forensics can also help with your backup needs. Ask us how today!
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